Teams and Problem Solving

Problem Solving is a technique to identify root causes of problems and is strictly fact based. Problem Solving techniques are used in ISO 9000, ISO/TS 16949, Quality Operating System (QOS), Total Quality Management (TQM), ISO 14001:2004 Environment Management System (EMS), and in the ISO 17025:2005 Laboratory Quality System. Various problem solving tools are Creative thinking, Rational thinking, Decision thinking, Risk analysis, Check-sheets and Work Instructions, Pareto Diagrams and Trend Charts, Process Flow Diagrams, FMEA, and Control Plans, Cause and Effect Diagrams, Dot Plots and Histograms, Scatter Plots and Analysis of Variation, Control Charts, Advanced Statistical and Data Analysis Tools, Simulation, Regression Analysis, and Designed Experiments.

Managing the Company wide Problem Solving Process, Maintain Data: Create and Maintain a database of external and internal quality and process problems. Set Priorities: Use the process problems database to identify and select problems or improvement opportunities. Use the Right Tools: Process Review, Process Flow, Process FMEA, Control Plans, Team Problem Solving, Data Analysis Tools Designed Experiments (DOE), Regression Analysis. QOS and Problem Solving for Continuous Improvement Identify Customer Expectations and Competitive Bench Marks, Establish Strategic Imperatives, Identify Processes and Measurables, Disaggregate Data using Pareto Diagrams, Identify Improvement Projects, Conduct Problem Solving with Cross-Functional Teams, Review Progress on a Regular Basis, Trend Charts, Pareto, 8-D Summary, and Paynter Chart.

Teams and Problem Solving Series

Design of Experiments (DOE) Team Facilitation/Team Building Team Problem Solving for Manufacturing Team Problem Solving for Service Total Productive Maintenance (TPM)